GUIDE · WHATSAPP
How to automate WhatsApp with AI for an Orihuela Costa business
WhatsApp may be the front door for sales, bookings and support. Good automation organises the conversation and connects data rather than merely replying.
Start with contact reasons
Group real conversations into intents: information, booking, change, documentation, incident or human help. Each intent needs different inputs and outcomes.
Information
FAQs and service details can be answered from maintained business content.
Actions
Booking, lead registration or incident creation requires identity, data validation and integration with another system.
Human handover
Negotiation, complaints, emergencies and exceptions should reach a person with a summary and collected data.
Measurement
First-response time, resolution rate, handovers, abandoned conversations and commercial or operational outcome.
FROM GUIDE TO IMPLEMENTATION
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