GUIDE · BOOKINGS
How to automate bookings and changes without losing control of availability
Booking automation must consult a real source of availability and apply business rules. A conversational AI alone is not enough.
Conversation and availability must be connected
The system can collect intent and data, but confirmation should depend on the calendar, PMS, booking engine or relevant source.
New booking
Date, time, number of guests, duration, preferences and contact details.
Changes and cancellations
Identify the reservation, check policy and availability, and record any change.
Reminders
Messages triggered by date and status can reduce no-shows and repetitive questions.
Exceptions
Groups, events, special requests, overbooking or non-standard conditions should be handed to a person.
FROM GUIDE TO IMPLEMENTATION
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