GUIDE · GUEST COMMUNICATIONS
How to automate guest communications without producing generic replies
Good automation uses the reservation, the property and the stage of the stay to provide relevant information.
Timing changes the answer
An access question one week before arrival is different from the same question on check-in day. Build messaging around reservation states and real events.
Before arrival
Confirmation, documentation, timings, transport, access, parking and house rules.
During the stay
Wi-Fi, equipment, instructions, recommendations and issues. Emergencies should never be handled as routine automated replies.
Departure and post-stay
Departure reminders, keys, feedback and unresolved issue detection.
Property-specific sources
Each property needs verified details: address, access, facilities, rules, contacts and procedures.
FROM GUIDE TO IMPLEMENTATION
Would you like FoliogenIA to assess your case?
Their project form collects goals, systems, volume and priorities so the team can understand the scope before proposing a solution.