GUIDE · MULTILINGUAL SERVICE
How to design multilingual AI customer service for Orihuela Costa customers
AI can reduce friction between languages, but it needs one reliable information base and consistent response rules.
Do not maintain two different answers for the same business
Centralise policies, services, hours, properties or instructions and let the system produce the answer in the user’s language.
Language detection
Detect Spanish or English automatically and allow the user to switch when preferred.
Glossary and tone
Commercial names, areas, services and property or tourism terms should remain consistent.
Context across channels
If a conversation moves from WhatsApp to email or to a person, useful context should move with the customer.
Limits
Contracts, complaints, financial commitments and other sensitive matters should have human review.
FROM GUIDE TO IMPLEMENTATION
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